FAQ

How Do I Place an Order?

Orders for our digital products and apparel can be placed via our website at any time, 24/7.

Please note that we are a webstore and do not have a physical storefront that you can shop.

Payment: We accept all major credit cards, Apple Pay, and PayPal. Your receipt confirmation will be emailed to you upon purchase. Refunds and cancellations of orders already placed will incur any non-refundable fees assessed by your credit card company or PayPal.

What are your Shipping Policies?

For digital products, delivery is instant. After your purchase, you'll receive an email with a download link.

For apparel, orders are processed and shipped via Bonfire. Shipping times may vary depending on your location and the product type. Please refer to Bonfire's shipping guidelines during checkout.

IMPORTANT INFO Please ensure your shipping address is correct before completing your order. A $10 fee imposed by UPS related to address corrections would be charged back to the customer if UPS cannot deliver due to incorrect address.

How do you handle returns, refunds, and exchanges?

Digital Products: All digital products (e-books, journals, etc.) are non-refundable. Please review the product descriptions carefully before purchasing.

Apparel: Apparel purchases are subject to Bonfire's refund and replacement policy. If you are unsatisfied with your apparel purchase or need a replacement, please contact Bonfire directly through their Contact Page by selecting "I have a question about my order" and providing your order details.

Bonfire's Refund Policy Summary:

  • Refund or Replacement: You can request a refund or replacement without needing to return the original product.

  • Damaged, Misprinted, or Incorrect Orders: You'll need to upload photos and describe the issue.

  • Size Exchanges: Possible, but style changes require a refund and a new order.

  • Timeframe: Refunds or replacements are available for orders placed within the last four months. Replacement orders typically take 2-3 weeks to arrive.

Do you have a catalog or samples?

We do not carry a catalog, as our products are available online. We do not offer free samples, but you can view our entire inventory on the website.

How can I contact you?

If you have questions about our products or your order, please email us at patrice@theunorthodoc.com, and we will respond within 24 hours.